Client Overview

Founded in 2007, Open Mobile is the fourth largest mobile communications operator in Puerto Rico, offering high quality communications to customers, with no contracts or hidden fees. The company has entered a new phase of growth; to offer the same quality of service over Latin America’s first LTE network.

Project Summary

We enabled Open Mobile to compete with its rivals by launching the premium Samsung Galaxy SIII on its new LTE network. Prior to the Galaxy SIII, there was only one ODM device which functioned on it. Major OEMs offered no support to Open Mobile, leaving it unable to compete with AT&T and T-Mobile, which were launching brand name devices. We provided the software, on-site support and supplemental fulfilment expertise to not only launch the device, but ensure a timely delivery so the company was able to meet the high demand of Black Friday.

The Problem

With the launch of its LTE service, Open Mobile set its sights high by sourcing OEM devices; specifically, the Samsung Galaxy SIII. This was despite having limited LTE knowledge and receiving no support from the OEM. To further add to the problems, the distributor of the devices had mis-programmed them..

The Solution

We put together our A-Team, providing both on-site support and technical expertise to Open Mobile to enable a smooth and successful launch of the device. This was in addition to developing firmware which worked on Open Mobile’s new LTE network and providing software solutions for RMA and re-flashing the mis-programmed stock.

The Outcome

The project has been a success, with Open Mobile having sold over 14,000 Samsung Galaxy SIII devices to date. Since launching the device, we have provided a full over-the-air update to the Jelly Bean operating system. By taking an adaptive approach to problem solving, we assisted Open Mobile with one of its largest devices launches to date.

You were professional and knowledgeable, and provided intelligent solutions for issues, which allowed the launch of the Samsung Galaxy SIII

Ivonne Colón PonceProduct Development Manager

The SIII launch allowed us to be competitive in the market and thanks to you, we were able to release the device in time for Black Friday

Ivonne Colón PonceProduct Development Manager